Refund policy
Our Return Policy
At TutoVale, every piece is selected with intention.
However, if something does not feel right, you may request a return under the conditions outlined below.
Return Window
You may request a return within 14 days from the date of delivery, in accordance with European consumer protection laws.
Eligibility
To be eligible for a return, items must be:
- unworn and unused
- in original condition
- with all tags attached
- returned in their original packaging
Items that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- items marked as final sale
- underwear / swimwear (for hygiene reasons)
- beauty or cosmetic products
- customized or special-order items
Refunds
Once your return is received and inspected, we will notify you of the approval.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your provider.
Shipping Costs
Shipping costs are non-refundable unless the item received is defective or incorrect.
International Orders
For international orders, any customs duties or import taxes are non-refundable.
Condition of Returns
All returned items must include any original packaging such as boxes, dust bags, and protective materials where applicable.
TutoVale reserves the right to refuse returns that do not meet these conditions.
Return Process
To request a return, please contact us at:
info@tutovale.com
Please include your order number and the item(s) you wish to return.
Once your request is approved, you will receive further instructions.
Late Returns
Returns requested outside the 14-day window may not be accepted.
Final Note
TutoVale monitors return activity to ensure a fair experience for all customers.
Excessive returns may result in restrictions on future orders.